We have a large number of very happy customers where we have replaced their old polycarbonate conservatory roof with a new light weight solid conservatory roof, and below are some of their testimonials.
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Just wanted to express my sincere thanks for an amazing job. I know your website contains many people who have expressed similar messages of thanks. I’ve never been one to place too much attention to those messages when they appear on similar websites. I guess I’ve always thought they were something of a fix (friends of friends, aunties, uncles, brothers, sisters etc.), roped into placing comments. That could not be further from the truth in your case. After my own experience of dealing with you the past few weeks, I now know how mistaken I’ve been.
It all started for me after the first few days when my old roof was removed, and replaced. You could clearly see this was a job performed to the highest standard. It was then I knew I was dealing with a company of some quality and began to relax about this project. The major shock and surprise was when you phoned last Friday and stated your disappointment with the finish which had been left by the plasterer. You stated it was not up to your usual standards, and you would be sending another plasterer to add a better finish the following Tuesday or Wednesday. To your credit he arrived on Wednesday morning and now I know what you meant, he did a brilliant job and left me with a great finish. I had to leave early for work, but before I left I gave him a key to lock up, and also a monetary tip. When I returned home, I found the key and my tip returned via the letter-box. I was sorry he did not accept my tip, as he had earned it, but to his credit I believe he felt embarrassed to some extent by the finish left by his predecessor. This episode speaks volumes for his character, if possible can you send my heartfelt thanks to him once again for a job well done.
Since Friday you and your company, have been the topic of many of my conversations. Never before have I encountered a company tell me that they were not satisfied with the service provided, and they would put it right asap, and certainly before signing it off. Nobody I’ve discussed this with can believe the amazing customer service you provided, by doing so. We all have stories of companies returning after a problem is discovered, and putting it right, often after a lengthy delay and many phone calls/hassles. I’m prepared to bet you have had experiences similar to this yourself. To your upmost credit this is not how you operate. I love the way you are very hands on. It’s plain to see you take amazing pride in yourself, your employees and company. Long may you continue to be successful. You deserve it.
I will probably have moved away from my present home in a few years. Chances are I will forget all about conservatories, and the like, but I’m sure of one thing I will never forget, and that is you, and your amazing company. If I find myself with a polycarbonate conservatory in the future, yours will be the first call I make. Chances are my friends will do likewise. Once again, thanks for giving me a wonderful room and experience the past few weeks, and very best wishes to you and your employees, in the years ahead.
We recently had our Conservatory roof replaced by Nu-Look. We are delighted with the final result as it has become immediately beneficial to us, increasing the level of heat in winter and reducing noise levels, as we are very close to an Airport. It has definitely added an extra room to the property as it now feels more like an extension.
The team were very courteous, professional and tidy and worked incredibly hard. Their workmanship was excellent and it was a pleasure to have them on site. Thank you for an outstanding job and keeping to everything you promised.
We would highly recommend this Company to anyone.
We’ve had a ‘useless’ conservatory for 12 years, with a Nu-Look roof, it is now a fab 365-day room – cosy, bright, and quiet. I urge anyone who has a redundant conservatory to call Andy, he and his team are wonderful!
Just like to say thank you for all the work you did on our new solid conservatory roof. I would not hesitate to recommend your company to anyone that is thinking of having a replacement conservatory roof.
Excellent workmanship and overall quality. Many Thanks
Andy & his team from Nu-Look were first class. From the initial meeting with Andy through to final completion of the works, the service was excellent. Previously we had a tired looking conservatory which was cold & unusable in the winter but the new roof has given the space a completely different feel. Already we can feel the benefits of the roof, making the space feel warmer & now giving us a living area which very much feels part of the house 365 days a year’
Hi Andy and Anthony
On behalf of Fiona and I we would like to thank you and the rest of the guys for the wonderful job you did, converting our conservatory roof, which has given us an extra room we can use.
The benefit has been immediate even through another cold spell we have noticed the dramatic change in the temperature. The radiator actually seems to be spreading the heat around the room which it certainly didn’t beforehand. It really is just like a proper room now.
Thank you for listening to our requirements providing sound advice and conducting the work in a professional and courteous manner.
We have and will continue to recommend Nu-Look to friends, family and colleagues based on our experience.
Hi Andy and the NuLook roof team
We would like to say ‘thank you for a splendid job’. Our conservatory was cold in winter and too hot for use on some days in the summer. Our new roof has now made our conservatory into a room which we hope to use all year round where we will be able to enjoy looking at our garden and relaxing.
Your skilled workers – Harry and Scott were excellent, they managed to ensure the roof was linked in to the current kitchen roof and the leaking gully is no more. We were most impressed with the way they cleared up and were very neat and tidy workers.
Thank you once again
Listen, I’ve got to tell you. For about twenty years we have never been able to use the conservatory except in the summer ( what summer) time. Then it was more of a passage through to get to the garden. A bit of money comes my way and we investigate having a new polycarbonate or glass roof installed so that we may be able to use it a bit more as our garden room. Various quotes come in and the Mrs sees your advert in a local flyer. In you come, I’m expecting double the quote and what happens? Only the most competitive quote on the table. The fact that you have now provided our home with a room that can be used 365 (and a quarter) days of the year, I cant thank you and your team enough. It also meant that my 40 year old stereo that was banished to the loft for being ‘to big’ now has a more sociable home and is part of the family again. (Oh yeah and it provided a great the use as a great dining room for 10 people at Xmas). I would have absolutely no problem in recommending you and your company to anyone. You are a man of your word and that demands respect. Live long and prosper my friend.
We are very happy with the new roof, it looks great and have noticed a big difference as expected. All of your team were excellent, everything went smoothly, we can’t thank you enough.
I have to say everything has been finished to a most acceptable standard – we are very very pleased with the work your people have undertaken
a) they are a pleasant bunch of tradesmen and
b) the quality of their work is excellent throughout.
If you wish to use our address as a reference, please feel free, we are more than happy to let potential clients come and see your work here.
We are very happy with the final result and all your work force have been great.
The kids are already taken over the room and are fascinated by the new lights, which finish it off just as i hoped.I’m sure we will be getting you some more customers once our friends and relatives see our new roof.
Thank you so much for sending Gary back today with the electrician. They have finished now and everything is working and looking great.
Gary is absolutely fantastic. He sorted out all the niggly little bits for me and I found him to be so helpful and patient. Gary and his crew were really wonderful. They all worked so hard and were incredibly polite and cleaned up so well when they finished. You have an amazing crew with this lot – they really are a credit to your business.
Thanks a ton for all your help, advice and patience with us through this job. I am thrilled with it and am sure Alex will be pleased when he gets home tonight and sees the finished product.
Speak to you soon
We would like to say a big thank you for making our conservatory a place that we can actually live in all year round. Every aspect of the build was excellently achieved by a team of builders who we could trust to do a very good job and who finished it perfectly. Your team were well mannered and communicated with us at every stage and always tidied up after themselves.
The room will now become our new lounge so it is not just a re-roofed conservatory. It is now well insulated, noise free and so much warmer. Rather than looking at the room for most of the year, we can move in an stay all year round!
From our first meeting with you to the day that we paid the final invoice, we felt that the whole operation ran very smoothly. We are completely satisfied that the work has been done to a very high standard.
Thank you once again.
We are very happy with the new roof, it looks great and have noticed a big difference as expected. All of your team were excellent, everything went smoothly, we can’t thank you enough.
Since the first meeting with Andy we have been really pleased with the service that we have received. The builders arrived on time and worked hard all week – even in the extreme heat that we have had this summer. The work was completed within the week as we had been promised and has been finished to a high standard. The builders left the site every evening very clean and tidy – I would not hesitate to recommend them and would be happy to use them again for any building work that we needed to have done. The difference the roof has made to the conservatory is amazing. We will definitely be able to use this room all year round now.
We had always wanted a conservatory and so when we moved to our bungalow three years ago, we were delighted that there was one in place. However, we had not realised just how cold and damp the room became in winter and how hot and uncomfortable it was in summer. We were so pleased when you assured us that your team could replace the lean-to style plastic roof with a tiled roof. It has made such a difference as the roof is now tiled, fully insulated and plastered. It is like having a purpose built extension.
I would thoroughly recommend your company and workforce to anyone.
Dear Andy, Anthony and team
Just thought I’d let you know that we are delighted with the new roof and lighting system that you did for us. The roof made an immediate difference and we are already using the conservatory as a proper room. I was very impressed with the professionalism and tidiness of your team, they were probably the neatest workman I have ever known.
I would have no hesitation in recommending you or the roofing system and in fact have already passed your number on to someone.
Many thanks for such a great job.
Just to say we are very pleased with the Conservatory Roof, excellent job and workmanship. It has made such a difference already, we can now use the room all year round. We have already recommended you to one of our friends. Lindsey our daughter who has had her roof done at the same time has 3 of her friends looking at her roof.
Many thanks for all your hard work.
Hi Andy and team
I just want to thank you for the fantastic new solid conservatory roof that you have put up for us. I would highly recommend your company to anyone that is thinking of having a replacement conservatory roof.
Thank you for the brilliant job you did last week on our conservatory can’t praise Russ & Danny enough for the hard work they put in while they were here. Got the radiator sorted and it’s too hot now !!
Many thanks again.
Just wanted to let you know how well pleased we are with the roof you put on our conservatory. It looks amazing, the plaster work is fantastic and everybody comments on it all the time. Please put this up on your testimonial page because people need to know that you guys are better than anybody else in this market in my opinion, plus you seem to be the only company that go through building control which is a big selling point for me. My wife and I found the team that did all the work to be really professional, they made every effort to clean up after themselves every day and keep the disturbance to a minimum. They took real pride in their work. Even our builder that was doing other works in our house at the same time commented on them.
I would also like to point out that, prior to this, my mother-in-law had her roof on her conservatory done by a different company and it was problematic from start to finish. They were very unprofessional people and didn’t take away everything at the end of the job. In particular the plasterwork was terrible. What a shame we didn’t know about your company before they signed up with them.
We had been looking to get the conservatory roof changed for some time. Previously, we had looked at companies that fitted a plasterboard ceiling on the inside and left the polycarbonate roof on the outside. We were not impressed with these as they did nothing to improve the appearance and had limited functional improvement. We then started looking at getting the roof completely replaced. Some of the other systems looked a bit ‘Heath Robinson’ with the roof structure cobbled together from aluminium an wood; they didn’t feel right. Externally, the ridge tiles on many of the websites that we looked at looked cumbersome and detracted from the finished appearance. Then we found NuLook.
Externally, the finished roof is much more aesthetically pleasing to look at; it looks more like a normal roof. Internally, the roof is timber-framed and made on-site; much more like a normal roof. And then there was the lighting option in a pelmet. This really made a huge difference to the look of internal ceiling.
Andy came and measured up and went through all of the options, the build process and anything else that we wanted to know. The quote was straight forward and covered everything. Andy was also able to arrange a visit to a previous conversion.
We booked a date to have the work done and in spite of the bad weather, they turned up on the Monday to start making the timber frame work. With a few heavy showers, the building work was completed within the week. The guys doing the building are first rate, friendly and very helpful. Nothing was too much trouble for them, working with us to decide where to fit the lights, light switches, etc. The plasterers have done an excellent job of the ceiling – the end now appears curved rather than the angles of the old Victorian roof. Better mention the sparky as well – fitted all the lights and tested them, as soon as the building work was ready for him. All of the rubbish was removed, paths swept, etc. The old roof is completely recycled – aluminium, plastic, polycarbonate panels.
Andy has been and inspected the work and taken some pictures for the website. We are currently waiting for the plaster to finish drying out, then we can get on with decorating it. Look out for the finished photos on the website.
As I say, we are still waiting to decorate it, but we are very happy with the finished room. We must stop calling it a conservatory; it is now totally different. The work has all been completed to a very high standard; any small problems were dealt with reasonably quickly, and they are a really nice company to do business with. I have already recommended them to a work colleague, who has been looking to get his conservatory converted for some time. What better recommendation can we give?
Ever since we bought our house, the conservatory could never be used for anything other than a dog room. As everyone else says, it was far too cold in winter and far too hot in summer. We also had problems with the door and windows, all of which were very old and leaking. I struggled to find anyone who could help us for almost a year. Several major window/ conservatory companies turned me down. Apparently ‘the shape was all wrong’, ‘the foundations were too weak’ and the conservatory was too large to do anything about it. I contacted Nu-Look after seeing an advert in a local flier. I must admit – I was not convinced at first. All the testimonials were suspiciously positive, and they were not many pictures that showed what the company actually did (I can see that this is sorted now). All my doubts and concerns disappeared after meeting Andy. From day one, every question that I had was answered right away, and every problem was dealt with efficiently and professionally.
Nu-Look changed all our windows and the door, designed and installed a new Tapco roof, did all the plastering, lighting and decorating. We had five different teams of people working at the house over the week, and I cannot speak highly enough of every one of them: all were extremely professional, considerate and polite; the site was always left clean and tidy at the end of each day. My highest praise and biggest thanks go to John, who supervised the work. He was absolutely brilliant with organising it all, solving problems and making sure that the job was done on time. The roof was finished in one week and we now have a 26 sq m room, which we have already used as a guest bedroom and which we can use every day for anything at all. Some reviewers say that it feels ‘almost like an extension’. Well, we see no difference. It is just as warm as the rest of the house; the conservatory ‘rain noise’ is completely gone and it looks fantastic! Our dog is the only one who is not absolutely happy: there are too many people enjoying ‘his room’ now!
Huge thanks to Andy, John and everyone at Nu-Look. I’ll do my best to spread the word about this fantastic company.
Cannot recommend this company highly enough. We first met with Eddie who spent some time with us discussing our requirements and options. He made us feel very comfortable and relaxed with the whole process. We booked the installation on a day that was preferable to us and they were happy to accommodate our request. We then had a quick pre-installation that was completed quickly and without fuss.
The two guys that attended to install out new roof were polite, professional and they tidied up after themselves. The plasterer too has finished the job to a very high standard.
Thank you for a fantastic job and brilliant service.
Hope you and your lads are keeping well. Now that we finally have our new floor in and finally decorated, please find attached a few pictures for your use. The room is now lovely and warm so we are all fighting to get in there and watch the TV now. Many thanks for the excellent job and should you require any further support in recommending your expertly finished work, please feel free to contact me.